“My dad told me to check out the video from last night, and once I checked it out I brushed five, six times,” Rishab Malhotra told local broadcast station KTXL. “I felt really disgusted.”
When the Malhotras checked their security camera the next day, Rishab’s dad saw the unidentified driver take sip of the milkshake right on their doorstop.
“[I thought] ‘Whoa, that’s crazy,” Rajesh Malhotra told KTXL. “I mean, how can someone jeopardize the product like that, especially the food?”
Richab added, “I felt very disgusted by what happened.”
People who saw the video online were also disgusted.
“EEWWW! That’s it for me! I’ll make my own damned milkshake,” one Twitter user wrote.
“YUCK!!!! Now I’ll think twice about ordering from @DoorDash or other food delivery,” another said.
The family claimed it hasn’t heard back from DoorDash after reaching out about the incident several times in the past two weeks.
“They just need proper training and we want an apology for them to say what we did was wrong and to make sure it doesn’t happen to other people,” Rajesh said.
However, a DoorDash spokesperson said in a statement provided to Yahoo Lifestyle that the company reached out to the family immediately and fired the driver seen in the video.
“We sincerely regret that this incident fell short of the experience we strive to give our customers every day,” the spokesperson said. “We reached out to this customer immediately after being notified of this event three weeks ago. We have since taken appropriate actions, including deactivating the Dasher from our platform for failing to follow and maintain our standards of food safety.”
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